Privacy Policy

We take your privacy seriously at CleanWins Casino (hereinafter referred to as "we" or "us"). This Privacy Policy outlines how we collect, store, and use the information you provide when using our online casino services.

1. Personal Data We Collect

When creating an account with us, you will be asked to provide personal data, including:

• Contact details: name, email address, phone number
• Account registration information: username, password (encrypted)
• Location data (voluntarily provided)

We also collect information on your interactions with our website and services, such as game history, login frequency, and IP addresses.

2. How We Use Your Personal Data

We use the personal data you provide to:

• Create and manage your account
• Process withdrawal requests for winnings or balances
• Communicate with you regarding promotions, bonuses, and updates
• Improve our services by analyzing user behavior and feedback

We may also share anonymized data with third-party providers to enhance gameplay experiences.

3. Data Security

We employ robust measures to protect your personal data from unauthorized access:

• SSL encryption (HTTPS protocol) for account login, payment transactions, and sensitive communication
• Regular security audits and vulnerability assessments
• Secure server hosting at an industry-grade facility

4. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to monitor user behavior and improve our services:

• Functional cookies: remember your session state (login), game settings, and preferences
• Analytical cookies: collect anonymous data on page visits, bounce rates, and other engagement metrics

You can manage these cookie types via the Cookie Consent Manager on our website.

5. Responsible Data Retention

We store personal data in compliance with applicable laws:

• Account data will be stored for as long as your account remains active or is considered inactive due to lack of activity
• Withdrawal and transaction logs are retained for up to 6 months after withdrawal completion

Please note that some countries may have more stringent regulations regarding data retention.

6. Data Subject Rights

You, the data subject (user), have rights under applicable laws:

• Right to access your personal data
• Right to correct inaccurate or outdated information
• Right to erase your account and related data upon request
• Right to withdraw consent at any time

Please submit requests for exercising these rights via our Contact page.

7. External Partners

We may share non-personally identifiable aggregated statistics with partners to enhance services:

• Payment processors (for transaction processing)
• Game providers (for game distribution)

These external entities are not permitted to store or process personal data except as necessary to provide the relevant service.

8. Data Breach Notification

In the unlikely event of a data breach, we will notify affected users and regulatory bodies within 72 hours via email to registered addresses on record.

9. Changes to this Policy

We may update this Privacy Policy at any time without prior notice:

• Material changes will be communicated through dedicated emails
• Non-material updates can be found on the Terms & Conditions page

Please review our policy regularly for updates.